Lynette is a Shopping Centre Manager and service charge efficiency surveyor with over 17 years’ experience of working with both clients and retail partners. Lynette has worked on over 10 schemes with multiple managing agents as well as working directly for the owner on one scheme. These have ranged in size and complexity; some have been open, others covered – some a combination of both. I have worked with complex service charges ranging from 1 to 12 schedules and from just £750,000 in value up to as much as £3m. Over recent years, the retail & leisure landscape has changed dramatically (and continues to do so) and I noticed in many cases, aspects of budgets had not been reviewed or restructured since they were compiled. This prompted me to analyse the operation of my schemes and, where necessary, re-engineer the budgets to ensure they were fair, reasonable, and represented good value for money for both my client and retail partners.